Privacy statement and cookie policy

We are aware that you have put your trust in us. We, therefore, believe that it is our responsibility to protect your privacy. We inform you on this page about which details we collect when you visit our website, why we collect this data and how we improve your user experience with this data. This will ensure you know exactly how we operate.

This privacy policy applies to the services that 12Trace offers. You indicate that you accept the privacy policy by using this website. 12Trace respects the privacy of all user of its site and ensures that the personal information that you provide is dealt with confidentially.

Purchase of products

We ask you to provide personal data when you purchase through our website. This data is used in order to provide the service. The data is saved in our secure servers or on secure servers of third parties. We will not combine this data with other personal data that we have.

Low communication costs in all EU countries

You can configure how often you want to receive alerts about where your object is with the LiveMotion function. This will give you a full picture of the journey that your object is making. This is also meant for objects that are continuously on the move and regarding which you always want to see where they are. Examples include delivery vans, delivery scooters and rental bicycles.


When you send emails or other messages to us, we may save these messages. We will sometimes ask for your personal data that is relevant with regard to the specific situation. This will ensure that questions can be processed and that your requests can be answered. The data is saved in our secure servers or on secure servers of third parties. We will not combine this data with other personal data that we have.


This website uses cookies (text files that are saved to your computer) to analyse how users use the site. The information that the cookie generates about your use of the website may be transferred to 12Trace’s own secure servers or secure servers of a third party. We use this information to keep track of how you use the website, to draw up reports about the website activity and to offer other services with regard to website activity and Internet use.


We do not collect or use information for other objectives than the ones described in this privacy policy unless we have obtained permission for this in advance.

Third parties

The information is not shared with third parties. The information may be shared internally in a few cases. Our employees are obliged to respect the confidentiality of your details.


This privacy statement is aligned to the use and options on this site. Any amendments and/or modifications of this site may lead to changes in this privacy statement. We, therefore, recommend regularly consulting this privacy statement.

Switching off cookies

Most browsers are configured to accept cookies by default, but you can reconfigure your browser to reject all cookies or to specify when a cookie may be sent. It is, however, possible that some functions and services on our and other websites will not work correctly if cookies have been switched off in your browser.

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